Given your concern about browsing our website www.aainactive.com / (hereinafter, the " Website "), we want to inform you of our updated Privacy Policy and the destination offered to the personal data you provide us, including those we collect by the fact of browsing our website.

1. IDENTIFICATION OF THE RESPONSIBLE

Holder: Genius People in Progress SL (hereinafter, " Aain Active " or the " Responsible ")

Registered office : Paseo del Rio 4. 46. 28223. Pozuelo de Alarcón. Madrid

VAT number: B87853636

E-mail : hello@aainactive.com

Phone: +34 649566384

2. INFORMATION AND CONSENT

In accordance with the provisions of the General Regulation EU 679/2016 on Data Protection (hereinafter, " GDPR ") and Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights ( hereinafter, " LOPDGDD ") by accepting this Privacy Policy, the web Interested Party (hereinafter, the " Interested Party ") GIVE YOUR CONSENT informed, express, free and unequivocal to process the personal data collected through the Website either through forms enabled for this purpose or through the information collected by cookies.

Likewise, the Interested Party consents that this data is processed by the Responsible Party to provide its services applying the organizational and security measures required by the GDPR.

All personal data requested from the Interested Party on the Website is mandatory, and it is not possible to provide the service without the corresponding data processing by the Responsible Party. However, browsing the Website is free.

The Interested Party guarantees that the personal data provided to the Responsible is true and exact, with which Born Living Yoga will not be responsible for any incident derived from the inaccuracy or falsity of the information provided by the Interested Parties, beyond the possibility that the Interested Party has. Interested in exercising their right of rectification.

In the event that the Interested Party provides us with data from third parties, as the person in charge or in charge of the treatment, they will be responsible for complying with all applicable data protection regulations. In addition, the Interested Party guarantees that they have obtained all the legally necessary consents, authorizations and/or approvals before including third party personal data on the Website.

3. ORIGIN, PURPOSE AND LEGAL BASIS

The personal data of the Interested Party, or of third parties, that are transferred by the Interested Party, will be treated confidentially and will be incorporated into the corresponding processing activity of Aain Active.

The processing activities carried out by Aain Active are the following:

ACTIVITY: CONTACT VIA EMAIL OR FORM

ORIGIN: From the Interested Party by sending emails to the indicated address or using the form on the Website.

LEGAL BASIS: General Data Protection Regulation, in particular:

• Art. 6.1.b): request for pre-contractual measures.

PROCESSING PURPOSES: Attend and answer the queries requested by the Interested Party.

COLLECTIVE: Natural persons, including representatives of legal persons, Interested Parties of the Website.

DATA CATEGORY: Name, email address, telephone, as well as the rest of the data that the Interested Party indicates in the body of the message.

RECIPIENTS: The transfer of data to third parties is not foreseen, except legal obligation or prior unequivocal and informed consent of the interested party.

INTERNATIONAL TRANSFER: The international transfer of data is not foreseen.

CONSERVATION PERIOD: The data will be kept for the period strictly necessary to fulfill the purpose for which they were collected. In any case, the maximum conservation period will be 1 year.

ACTIVITY: NEWSLETTER

ORIGIN From the Interested Party through the field to fill in.

LEGAL BASIS General Data Protection Regulation, in particular:

• Art. 6.1.a): consent of the interested party for one or more specific purposes.

PROCESSING PURPOSES Sending information regarding new products and offers.

COLLECTIVE Natural persons, including representatives of legal persons, Interested Parties of the Website.

DATA CATEGORY The email address, name, website, as well as the rest of the data that the Interested Party indicates in the body of the message.

RECIPIENTS The transfer of data to third parties is not foreseen, except legal obligation or prior unequivocal and informed consent of the Interested Party.

INTERNATIONAL TRANSFER The international transfer of data is not foreseen.

CONSERVATION PERIOD The data will be kept until the Interested Party withdraws their consent or the purpose for which they were collected has ended, unless the data must be kept due to a legal obligation.

4. DATA OF THE INTERESTED PARTY

The Interested Party guarantees that the data provided is true, exact, complete and up-to-date, being responsible for any damage or loss, direct or indirect, that may be caused as a result of breach of said obligation, beyond the possibility that the Interested Party has of exercise your right of rectification.

In addition, the Interested Party certifies that they are over eighteen (18) years of age and, therefore, have the necessary legal capacity to provide consent regarding the processing of personal data in accordance with this Privacy Policy. In the event that the Interested Party is under eighteen (18) years of age, he or she must have the prior and express authorization of their parents, guardians or legal representatives, who will be considered responsible for the acts carried out by minors at their discretion. charge, in accordance with current regulations.

In the event that the data provided belonged to a third party, the Interested Party guarantees that they have informed said third party of the aspects contained in this document and obtained their authorization to provide their data to the person in charge for the aforementioned purposes.

Aain Active cannot guarantee the absolute invulnerability of the systems, therefore, it does not assume any responsibility for damages and losses derived from alterations that third parties may cause in computer systems, electronic documents or files.

5. COOKIE POLICY

In accordance with the provisions of the GDPR and Law 34/2002, on Services of the Information Society, all personal data obtained through cookies during the use of the Website will be treated in accordance with the provisions of the Cookie Policy .

6. EXERCISE OF RIGHTS

In accordance with the provisions of the GDPR, we inform you that you can exercise your rights of access, rectification, deletion, opposition , data portability Y treatment limitation directly before Aain Active.

To exercise said rights, the Interested Party may send a message to that effect, indicating name, surname, email, ID number or passport, to the following email address: hola@aainactive.com

The Interested Party may also exercise their rights by filing a claim with the Spanish Agency for Data Protection.

7. ACCEPTANCE OF THE PRIVACY POLICY

The interested YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND This Privacy Policy whose content constitutes the entire agreement between the Interested Party and the Responsible Party regarding the use and treatment of their personal information. The Interested Party expressly agrees to be bound by the terms of this Privacy Policy, in all its extension and scope, without exception to any of its provisions.

When contracting with Genius People in Progress SL (hereinafter, " AAIN ACTIVE " or the " Seller "), it is essential to read these General Contract Conditions that apply to the services offered by it.

The buyer (hereinafter, the " User " or the " Buyer ") can only access the purchase of our products after reading and accepting these Terms and Conditions. By accepting the Terms and Conditions, the User is bound by these clauses, which, together with our Legal Notice , Privacy Policy Y Cookies Policy , govern the commercial relationship and access to the website https://aainactive.com/ (hereinafter, the " Website ").

These Terms and Conditions constitute the entire agreement between the Buyer and Aain Active, please read them carefully.

Aain Active reserves the right to modify or change these Terms and Conditions at any time. In the event of a substantial modification or when required by the applicable regulations, Users who have a current relationship will be notified.

I. IDENTIFICATION

Owner: Genius People In Proogress SL

Registered office : Paseo del Rio 4. 46. 28223. Pozuelo de Alarcón. Madrid

VAT number: B87853636

E-mail : hello@aainactive.com

Phone: +34 649566384

Registry data:

II. PURPOSE OF THE TERMS AND CONDITIONS

The purpose of these Terms and Conditions is to regulate the commercial relationship between the Buyer and Aain Active. Specifically, these clauses are established as the regulatory bases that will be applicable once the User proceeds to purchase any of the products offered on the Website.

III. ACCESS TO THE SERVICE

The Buyer may proceed to purchase the products offered on the Website through prior registration or by providing their data prior to making the purchase.

III.I. By registering and accessing the Website

It is a requirement to be able to register as a User to be over eighteen (18) years of age and to have provided all the data required and classified as mandatory.

In the same way, the User assumes that the password and the User account are personal and non-transferable.

The User will provide the password in accordance with the robustness and complexity rules established at any time by Aain Active. The password created by the User will have an unlimited temporary validity, only subject to the time that the User's account remains active.

Notwithstanding the foregoing, the User may modify their password at any time, through the tools made available by Aain Active through the User area.

The User undertakes to make diligent use of his password and keep it secret, not being able to transmit it to any third party. Consequently, Users will be responsible for the proper custody and confidentiality of any identifiers and/or passwords that they have selected as registered Users, and undertake not to assign their use to third parties, whether temporary or permanent, nor allow access by third parties. to his account. The User will be responsible for the lawful use of his account, responding for any damage caused by a third party who accesses it using his access credentials.

By virtue of the foregoing, it is the User's obligation to immediately notify Aain Active of any fact that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to its immediate cancellation. As long as such facts are not communicated, Aain Active will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.

III.II. At the time of purchase

The Buyer may enter the billing and shipping information once he proceeds with his purchase. The data entered by the Buyer must be true, leaving Aain Active free of responsibility in cases in which the Buyer, either voluntarily or involuntarily, enters data that does not correspond to reality.

III.III. Duration

Access as a registered user of the Platform will begin once the data required for registration has been entered and after acceptance of these Terms and Conditions. Access as a user will remain in force until the User's request to cancel.

IV. PRICES

The sales prices in the product file are shown with VAT. In all cases, prices are expressed in Euros and do not include transport costs.

The prices shown on the Website correspond to an assigned rate with annual validity. Some products may undergo price variations based on fluctuations in market costs.

Aain Active reserves the right to vary the rate assigned to each product, without prior communication.

The products will be invoiced, as a general rule, at the price of the rate in force at the time of the order, except for promotions and/or campaigns.

V. DELIVERIES

Aain Active mainly ships to addresses located in Spain and other Member States of the European Union.

The delivery time of the orders varies depending on the location of the Buyer. That is why we recommend that you contact us through our contact email in order to provide you with more information.

Delays in delivery, directly attributable to Aain Active, will entitle the order to be canceled and the corresponding immediate refund of the amount paid by the customer.

In no case will delays in delivery give the right to the payment of compensation of any kind.

Aain Active reminds the User of the recipient's legal obligation to verify the merchandise at the time of delivery.

In the event of visible defects, never sign the merchandise as compliant, but make an immediate claim to the carrier by means of a written reservation on the carrier's delivery note.

If the merchandise has been damaged during transport to the point of being useless, the recipient is not obliged to accept it.

Both for visible signs of damage derived from transport and for hidden damage inside the package or preparation error, the customer must contact Aain Active within a maximum period of 2 business days from delivery and through our form. Claims made later will not be valid.

SAW. SHIPPING COSTS

The Buyer will be able to know the shipping costs once the products have been selected prior to the formalization of the purchase. The amount thereof varies depending on the location of the Buyer.

If the above limits are exceeded, the customer will be informed about the total cost of the shipment and the delivery time, prior to shipping.

VII. PRODUCT WARRANTY

In case of defective product,

It is understood that the products are in accordance with the customer, provided that they conform to the description made by us and possess the qualities that we have presented on this web page, are suitable for the uses to which products of the same type are ordinarily intended and present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products were not in accordance with the contract, The Buyer must inform Aain Active through our e-mail shop@aainactive.com of the lack of conformity within 30 days of becoming aware of it. In addition to this information, Aain Active will provide the Consumer with information on the existence and conditions of after-sales services and commercial guarantees, if any.

The products we sell, especially handicraft products, can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, in texture, in knots and in color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

Aain Active will assess each case carefully in order to determine the causes that have led to the defects in the products purchased by the Buyer in order to provide a response as soon as possible.

VIII. RETURNS

Returns for any reason must be processed through any of the means of contact established at the beginning of this document. To proceed with the return it will be necessary to have the order number and identification data of the Buyer.

There are several return situations:

i) Originated by transport incidence, defective merchandise:

If, once the order has been received, the client observes damage derived from transport, or the products are defective, or there are preparation errors, it will be advisable to notify us within a maximum period of 2 business days from the receipt of the order. Never sign the merchandise as compliant, but make an immediate claim to the carrier by means of a written reservation on the carrier's delivery note if visible damage caused by transportation is observed (see previous section). In the latter case, it is very effective to take a photograph of the package received damaged by transport and attach it as evidence.

Aain Active will be in charge of placing the replacement order and organizing the collection, informing the client of the estimated date of both procedures.

ii) Originated by change of opinion of the Client (satisfaction guarantee):

The client has 14 calendar days from the receipt of the order to request the total or partial return of their products, provided they are kept in perfect condition, without having been used or washed, in their original packaging, with all the labels attached. to the garment If the original packaging is not kept in perfect condition for resale, the product could suffer a depreciation.

Returned products must be packed as they were originally packed and overpacked before being delivered to the carrier.

The amount of the transport costs derived from the return will be borne by the Buyer.

Once the merchandise has been received and verified that it is unused and in perfect condition, the amount will be refunded less transportation and management costs (if any), by means of a negative invoice.

Aain Active reserves the right to pay a lower amount in the event that the material does not arrive in perfect condition or with all its accessories or complements.

IX. I PAY

Payment is understood in cash and will be made through Paypal or Shopify Payments. Once the payment has been validated, Aain Active will proceed to send the products purchased by the Buyer.

X. SUSPENSION AND CANCELLATION

The condition of User who, having been registered as such, ceases to comply with all or some of the aforementioned conditions in section III, as well as the one who:

• Generate or facilitate the generation of artificial traffic to the Linked Websites, including the execution, display or clicking of banners by yourself or at your command or inducement;

• Use incentivized traffic, email marketing, keyword marketing or search engine advertising without the prior express authorization of Aain Active;

• Modify the advertising content without the prior express authorization of Aain Active;

• Alter in any way the real data on the efficiency or effectiveness of the campaigns and/or deliver them altered to Aain Activ;

• Breach the terms established in these Terms and Conditions.

The user may request their voluntary withdrawal at any time, losing such condition TEN (10) calendar days after said request was actually received by Born Living Yoga. The User will make the unsubscribe request by sending an email to hello@aainactive.com

For its part, Aain Active reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, access, browsing, use, hosting and/or downloading of the content and/or use of the Website services, with prior notification, to Users who contravene any of the provisions detailed in these Terms and Conditions, without the possibility of the User to demand any compensation for this cause. The suspension will become effective TEN (10) calendar days after Aain Active has sent the appropriate notification.

XI. INTELLECTUAL AND INDUSTRIAL PROPERTY

The contents, domain name, trademarks, distinctive signs and logos that intervene in or are related to the service of these Terms and Conditions, except for elements published by authorization, are the property of their respective owners.

None of the elements under the ownership of Aain Activele or its collaborators may be subject to total or partial reproduction, distribution, transformation, exploitation or commercialization by the user or by third parties without the express authorization of the owner. The contents, brands or logos owned by others not owned by Users belong to their respective owners, who are responsible for their ownership or in the event of any dispute that may arise.

XII. SECRET AND DATA PROTECTION

Both Users and Aain Active are obliged to keep secret all the information, main or accessory, exchanged to carry out the service of these Terms and Conditions, both during their validity and once they have ended.

Both Users and Aain Active declare that they know and comply with the applicable Spanish and European legislation on data protection. In the event that compliance with these Terms and Conditions requires the processing of personal data, this will be done in accordance with said regulations.

The natural persons who act in this document on behalf of the Users accept that their respective data provided in the development of these Terms and Conditions (including the corresponding form) are processed by Aain Active for the purpose of managing this contractual relationship, being able to exercise their rights of access to your personal data, its rectification or deletion, or to oppose the treatment, as well as as, where appropriate, the right to data portability by requesting it in writing at the addresses indicated at the beginning of these Terms and Conditions and, if applicable, to file a claim with the Spanish Data Protection Agency. Data. The period of conservation of said data will be the necessary to maintain the commercial relationship and once this is finished, the time necessary for the pertinent legal actions.

XIII. LIMITATION OF LIABILITY

Because Aain Active cannot ensure the validity and veracity of the information provided by its Users, it rejects responsibility for any false information, as well as the responsibility derived from its distribution and misuse.

XIV. CONTENTS

In the event that Aain Active provides Users with certain documentation with content, its reliability is not guaranteed, nor can it be considered under any circumstances as legal advice or advice or of any other nature.

The language of interpretation of these General Conditions of Contract will be Spanish (Spain).

XV. GENERAL

The headings of the different clauses are for information only, and will not affect, qualify or expand the interpretation of these Terms and Conditions. Likewise, Aain Active may modify the conditions stipulated herein, totally or partially, publishing any change in the same way that they appear or through any type of communication addressed to Users.

The temporary validity of these Terms and Conditions coincides, therefore, with the time of their exposure, until it is totally or partially modified, at which time the modified Terms and Conditions will come into force.

Aain Active may terminate, suspend or interrupt, at any time and without prior notice, access to the contents of the Website, without the possibility for the user to demand any compensation. After said extinction, the specifications for the use of the contents set forth above in these Terms and Conditions will remain in force.

In the event that any provision of these Terms and Conditions is declared null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity will not affect the remaining provisions.

The non-exercise or execution by Aain Active of any right or content provision will not constitute a waiver thereof, except for acknowledgment and agreement in writing on its part.

These Terms and Conditions will be kept in electronic format by Aain Active and will remain permanently available to the User.

XVI. JURISDICTION AND APPLICABLE LAW

All litigious issues arising from the interpretation or application thereof will be settled in accordance with Spanish legislation and before the Courts and Tribunals of Madrid (Spain).

XVII. CLAIMS TREATMENT SYSTEM

To submit claims in the use of our services, you can contact the following address by email: hola@aainactive.com committing ourselves to seek at all times a friendly solution to the conflict.

Shipping and returns policy

SHIPMENTS

What is the delivery time?

The regular delivery time for purchases made in the Peninsula varies depending on the selected shipping method, being in the case of FREE and/or STANDARD from 3 to 5 days on working days and for CORREOS EXPRESS from 1 to 3 working days (understood as such from Monday to Friday during business hours). Deliveries are not made on weekends and holidays.

Once your purchase has been delivered to the corresponding courier service provider according to your purchase method, AAIN ACTIVE is not responsible for any delays that it may incur due to causes attributable to the courier company itself.

There is also the situation of circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances that may cause delays. We will send you the order consisting of the products listed in your shipping confirmation within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the Shipping Confirmation. Order.

Regarding the virtual gift card, we will send it via email on the date indicated when placing the order.

If for any reason, attributable to AAIN ACTIVE we cannot meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price. paid.

Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays, or holidays, except in the case of virtual gift cards, which will be delivered on the date you have indicated.

For the purposes of these conditions, it will be understood that "delivery" has occurred or that "the order has been delivered" at the time in which you or a third party indicated by you, acquire material possession of the products, which It will be accredited by signing the receipt of the order at the agreed delivery address.

The virtual gift card will be understood as delivered in accordance with the provisions of the Conditions of Use of the Gift Card and, in any case, on the date it is sent to the email address that you have indicated.

Undeliverable

If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent to you again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.

In the event that 15 days have elapsed since your order was available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, with the exception of delivery costs or any additional costs resulting from this situation, without undue delay and, in any case, within a maximum period of 14 days from the date we consider the contract terminated. Please keep in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.

What is the shipping cost?

The shipping cost varies depending on the volumetric weight of the order, having different categories depending on whether they are national (only Peninsula) or international shipments.

For orders up to 1 kg:

POST

NATIONAL SHIPMENTS

• Nationals *only peninsula: €3.95
• Balearic Islands: €5.75
• Ceuta and Melilla: €16.86
• Canary Islands: €9.75. All expenses generated by customs DUA and any other tax, will be borne by the client*

INTERNATIONAL

• ZONE A (Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Holland, Italy, Luxembourg, Norway, United Kingdom, Czech Republic, Sweden, Portugal and Switzerland: €16.45
• ZONE 2 (Cyprus, Croatia, Slovakia, Slovenia, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Serbia, Turkey: €22.08
• ZONE 3 (Aruba, Barbados, Brazil, Canada, Mexico, Dominican Republic, USA) : €33.50
• ZONE 4 (Saudi Arabia, Australia, Hong Kong, Japan, Malaysia; Singapore, Thailand) : €33.50

Free shipping costs Nationals for purchases over €100 and up to 1 kilo *only valid for the Peninsula. In the mode of delivery by Post.

International free shipping costs for purchases over €300 and up to 1 kilo. All expenses generated by customs and any other tax will always be borne by the client.

Additional Information

AAIN ACTIVE will always charge the taxes in force in Spain at the time of purchase, being THE CUSTOMER responsible for the payment of taxes, charges and any other expense derived from your order, in the country to which THE CUSTOMER indicated the shipment of the product. purchased on this website.

Additional expenses and Customs Expenses

All expenses derived from customs procedures, taxes and any other additional expenses generated by international orders are the responsibility of THE CLIENT and are not included in the price of the items, nor in the price of transport.

AAIN ACTIVE suggests to all its clients that, before placing their order, they contact the customs office in their country and find out all the customs fees and expenses applicable to their purchase, and any other important information for you. . AAIN ACTIVE is not responsible in any of the cases, for any additional charge that may be required by the customs authorities of your country during the entry process of your order and we do not make any type of refund for these amounts.

AAIN ACTIVE will not reimburse its clients for any amount in the event that there are costs derived from customs expenses and any fee associated with them. If you have any questions or queries, do not hesitate to contact our customer service team at shop@aainactive.com

Additional Information

About delivery times, keep in mind that these may vary depending on the time of year, holidays, vacation periods, Christmas, weekends or even due to weather problems. AAIN ACTIVE is not responsible for lost, stolen or missing packages during transit to their destination.

It is the customer's responsibility to correctly provide the shipping and delivery data, if they are wrong, AAIN ACTIVE will not offer any type of refund for the loss or non-receipt of your order.

If for any reason your order is not delivered according to the above conditions, do not hesitate to contact us. We will assist you to solve your incident as soon as possible at shop@aainactive.com

Can I change the delivery address?

The modification of the delivery address once the order has been collected by our courier company, will not be possible unless the client bears the costs and is expressly agreed between the parties.

RETURNS

What is the term for the return?

If for any reason you are not satisfied with your order, you can exercise your right of withdrawal, you have a period of 14 calendar days from the date of receipt to return it.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquires material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

How is a return made?

To exercise the right of withdrawal, the first step is to contact us via email shop@aainactive.com informing us of your decision to withdraw from the purchase through an unequivocal statement. That is, briefly and clearly explaining your decision to return your purchase.

For purchases made within the national territory (Peninsula only) once you have communicated your desire to return the product, you will receive a label from AAIN ACTIVE with which you must deposit your package at a Post Office of your choice.

If your purchase has been made in the modality of shipping costs included (only Peninsula and purchases over €100) your return will be free. Only one free return per order is allowed, either for part of the order or for the entire order.

For purchases not included in the modality of shipping costs included, you must assume the direct cost of returning the goods, an amount that will be deducted at the time of the return of the amount previously paid.

Or if you prefer, you can make the return with a different transport company of your choice, we will provide you with the shipping address to our offices and you will have 14 calendar days to receive the merchandise at our facilities. In this case, you must assume the direct cost of returning the goods.

For International purchases, that is, made outside the national territory (and outside the Peninsula) we will provide you with the address to which you must return the merchandise and all expenses derived from said return will always be at the expense and responsibility of the customer, and You will have a period of 14 calendar days for the merchandise to be received at our facilities.

The products must be sent in the same conditions that they were delivered and with their original packaging. All garments must be attached in the same way in which they were sent, all their original labels and under no circumstances must they have been washed or used. It is important that the products are perfectly packed, with their original packaging and together with a copy of the delivery note.

Once the items have been received and verified that the above conditions are met, we will proceed to refund the amount.

You will receive the refund of the amount in the same support in which you made the payment and within a period of 14 calendar days from the receipt of the returned merchandise. Shipping costs will be deducted (if applicable) directly from the refund amount.

For purchases made outside of the shipping costs included modality, said costs will be deducted from the amount of the refund.

The shipping costs for the return of the product to our offices are borne by the client except for those purchases that exceed the minimum value established in the modality of shipping costs included or if the product is defective, or by mistake, The wrong item arrives, in which case we assume the cost of the collection and/or return.

In any case for reasons of hygiene and safety in intimate garments such as panties , thongs, knickers, briefs, boxers of men, bathing suits, stockings and/or accessories NO EXCHANGES OR RETURNS ARE ALLOWED .

Size change

If for any reason you are not satisfied with your order and want to request a size change, you can request the change in the "Orders" section of the "My Account" section within 14 days from the shipping confirmation, and select the size for which you want to change the first product purchased, as long as it is the same product, you can also send us an email to shop@aainactive.com requesting your change.

AAIN ACTIVE will only make the change of size free of charge for those orders made in the modality of shipping costs included (only Peninsula and purchases over €100), and a single change of size per order. If the client requests any additional change, the cost of the same will always be borne by the client.

Once the size change is requested:

You will receive a label from AAIN ACTIVE with which you must deposit your package at a Post Office of your choice.

Once your garment has been received and verified, we will proceed to send you the new size (depending on stock availability) requested by POST to your address.

You must deliver the product without undue delay and, in any case, within a maximum period of 14 calendar days from the Change Request on the website or through our email shop@aainactive.com

If at the time of receiving your return, your new requested size is not available in our warehouse, we will automatically proceed to refund the amount paid.

For purchases made outside the national territory (and outside the Peninsula) all return and shipping charges caused by the size change will be borne by the customer.

Returns of defective products

In cases where it is considered that at the time of delivery the product does not conform to what is stipulated according to the photographs and description of the product on our website, you should contact us immediately through our e-mail shop@aainactivee.com informing us of the defect in the garment and attaching photographs of said defect. The product will be picked up by a courier sent to your home*.

*This option is subject to the availability of the transport company at the time. In any case, the garments can always be deposited at a Post Office.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.

In any case, the rights recognized by current legislation are protected.

Guarantee

It is understood that the products are in accordance with the customer, provided that they conform to the description made by us and possess the qualities that we have presented on this web page, are suitable for the uses to which products of the same type are ordinarily intended and present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products does not comply with the contract, you must notify us through our e-mail shop@aainactive.com

The products we sell, especially handicraft products, can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, in texture, in knots and in color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

Liability and Exemption from Liability

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

1. loss of income or sales.
2. business loss.
3. loss of profits or loss of contracts.
4. loss of anticipated savings.
5. data loss.
6. loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless otherwise stated. expressly otherwise in it.

Payment methods

What payment methods are accepted?

You can pay by Visa, Visa Electron, Mastercard, Amex and Paypal.

Is the purchase safe?

The transmission of the data is carried out in a secure manner, so it is completely reliable to use your credit card on our website. The system will contact the bank that issued your card so that you can authorize the purchase. We will only charge the card once your bank has confirmed its authenticity.

Legal warning

Internet domain: www.aainactive.com

Ownership: Genius People In Progress SL

ADDRESS : Paseo del Rio 4. 46. 28223. Pozuelo de Alarcón. Madrid. Spain

CIF : B87853636

The use of this website implies the knowledge and the express and full acceptance of the conditions set forth herein, without prejudice to those particular conditions that may apply to the contracting of services that are carried out with the owner of the Site.

These conditions of use may be modified at any time, so we recommend that you consult them each time you access the Website.

Contact information

You can contact AAIN ACTIVE at the following address: hello@aainactive.com

Conditions of access and use

The access or use of the Website attributes the condition of user of the Site (hereinafter, the 'user') and implies the acceptance of all the conditions included in this Legal Notice.

Access to the website is free except, where appropriate, in relation to the cost of the connection through the telecommunications network provided by the access provider contracted by the users.

Through this website, www.aainactive.com provides general information about its professional services, in no case is it possible to contract the aforementioned services or provide them through the web.

The user undertakes to make correct use of the site, and will respond, to its owner or to third parties, for any damages that may be caused as a result of its misuse.

It is expressly prohibited to use the Website for purposes that harm the property or interests of its owner, its collaborators, or third parties or that, in any other way, overload, damage or disable networks, servers and other computer equipment (hardware). or products and computer applications (software) of the owner of the site or third parties.

Intellectual and industrial property

All the contents of the Website, understood by these, by way of example only, the texts, photographs, graphics, images, icons, and other audiovisual or sound content, as well as its graphic design and source codes (hereinafter, the 'Contents' ), are the intellectual property of the owner of the Site or of third parties, and none of the exploitation rights recognized by the current regulations on intellectual property on them can be understood as assigned to the User, except those that are strictly necessary for the use of the Place.

If the user is interested in the use of any of these elements, they should contact the owner of the Website.

In general, the reproduction of the information and texts presented on this site is authorised, except when otherwise indicated, provided they are not altered and their source is mentioned. Likewise, the mention and link of these contents through social networks is expressly authorized.

The trademarks, trade names or distinctive signs are the property of the owner of the Website or third parties, without it being understood that access to the Site attributes any right over the aforementioned trademarks, trade names and/or distinctive signs. The reproduction of these signs on the web is done with the authorization of their legitimate owner, or to refer to their products and services, without any other link between the owner of the Website and the owner of the brand other than that expressly declared. on the web or in this Legal Notice.

links

The Internet user who wants to introduce links from their own web pages to the Site can do so without further limitation than respect for current regulations and in accordance with the following conditions:

• It is not possible to establish "frames" or frames of any kind that surround the Website or allow the display of the contents through Internet addresses other than those of the owner of the Site, in such a way that it produces, or may produce, error, confusion. or deceit in users about the true origin of the service or content; involves an act of unfair comparison or imitation; serves to take advantage of the reputation and prestige of AAIN ACTIVE or in any other way is prohibited by current legislation.
• No type of false, inaccurate or incorrect statement about AAIN ACTIVE, its partners, employees, customers or about the quality of the services it provides will be made from the page that introduces the link.
• In no case will it be stated on the page where the link is located that AAIN ACTIVE in any way shares, sponsors, collaborates, verifies or supervises the sender's services.
• In no case may you link to your own content or that of third parties that is illegal, harmful or contrary to morality and good customs (pornographic, violent, racist, etc.); induce or may induce in the User the false conception that AAIN ACTIVE subscribes, endorses, adheres or in any way supports the ideas, statements or expressions of the sender; are inappropriate or not relevant to the activity of AAIN ACTIVE, in attention to the place, content and theme of the sender's website.

Exclusion of liability

Access to the Website does not imply the obligation on the part of the owner to control the absence of "viruses", "worms" or any other harmful computer element. In any case, the User is responsible for the availability of adequate tools for the detection and disinfection of harmful computer programs.

The owner of the Website is not responsible for any damage caused to the computer equipment of Users or third parties during the provision of the Website service.

Access to the Website requires the services and supplies of third parties, including transport through telecommunications networks whose reliability, quality, continuity and operation do not correspond to the owner of the Site. Consequently, the availability of the Site may be suspended, canceled or rendered inaccessible without the owner of the Site having any control over the causes.

The owner of the Website does not assume any responsibility for the external links that, if applicable, could be included in the Site, since it does not have any type of control over them, for which the User accesses the content and in the conditions of use that govern them.

In the event that the User considers that there is a Linked Site with illegal or inappropriate content, he may notify the owner of the Site, without this communication entailing the obligation to remove the corresponding link in any case.

Personal data protection

The data collected through the Website, or that you voluntarily provide us through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 15/1999, of December 13, on Data Protection of Personal Character, and other applicable regulations, incorporating them into the files owned by AAIN ACTIVE, which are registered in the Registry of the Spanish Agency for Data Protection, in order to manage the communications that are maintained with the owner.

Specifically, we can process the data of web users in the following cases:

Contact Form

The data requested through the contact form is strictly necessary for the correct identification of the sender, so that it allows us to carry out basic internal management tasks for the correct response to the request that you make of us.

Email

The personal data that you provide us through email (contact details) will be processed for the correct identification of the sender and the management of communications for the correct response to the request that you make of us. In no case will the user's email address be used to send advertising for products or services that has not been requested by the User.

IP addresses

The equipment through which the user accesses the website is identified through a certain sequence of numbers, called an IP address, to enable communication over the Internet. The owner of the website does not have the possibility of identifying the User through the IP address of their equipment, however, other service providers (telecommunications operators or intermediation service providers) could, in combination with other data obtained from the User himself or his browsing on the Internet, to develop a user profile.

The owner of the Website will cancel, delete and/or block the data when it is inaccurate, incomplete or is no longer necessary or relevant for its purpose, in accordance with the provisions of the data protection legislation.

The owner of the data can exercise the rights of access, rectification, cancellation and opposition in accordance with current regulations, by sending a written request together with a document proving their identity to the address indicated in section 1. Contact Information.

cookies

Cookies policy

Legislation

This Legal Notice is governed in each and every one of its extremes by Spanish law, unless, in application of conflict rules of private international law, another regulation is applicable.