What is the delivery time?
The regular delivery time for purchases made in the Peninsula varies depending on the selected shipping method, being in the case of FREE and/or STANDARD from 3 to 5 days on working days and for CORREOS EXPRESS from 1 to 3 working days (understood as such from Monday to Friday during business hours). Deliveries are not made on weekends and holidays.
Once your purchase has been delivered to the corresponding courier service provider according to your purchase method, AAIN ACTIVE is not responsible for any delays that it may incur due to causes attributable to the courier company itself.
There is also the situation of circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances that may cause delays. We will send you the order consisting of the products listed in your shipping confirmation within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the Shipping Confirmation. Order.
Regarding the virtual gift card, we will send it via email on the date indicated when placing the order.
If for any reason, attributable to AAIN ACTIVE we cannot meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price. paid.
Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays, or holidays, except in the case of virtual gift cards, which will be delivered on the date you have indicated.
For the purposes of these conditions, it will be understood that "delivery" has occurred or that "the order has been delivered" at the time in which you or a third party indicated by you, acquire material possession of the products, which It will be accredited by signing the receipt of the order at the agreed delivery address.
The virtual gift card will be understood as delivered in accordance with the provisions of the Conditions of Use of the Gift Card and, in any case, on the date it is sent to the email address that you have indicated.
If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent to you again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.
In the event that 15 days have elapsed since your order was available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, with the exception of delivery costs or any additional costs resulting from this situation, without undue delay and, in any case, within a maximum period of 14 days from the date we consider the contract terminated. Please keep in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.
What is the shipping cost?
The shipping cost varies depending on the volumetric weight of the order, having different categories depending on whether they are national (only Peninsula) or international shipments.
For orders up to 1 kg:
- Nationals *only peninsula: €3.95
- Balearic Islands: €5.75
- Ceuta and Melilla: €16.86
- Canary Islands: €9.75. All expenses generated by customs DUA and any other tax, will be borne by the client*
- ZONE A (Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Holland, Italy, Luxembourg, Norway, United Kingdom, Czech Republic, Sweden, Portugal and Switzerland: €16.45
- ZONE 2 (Cyprus, Croatia, Slovakia, Slovenia, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Serbia, Turkey: €22.08
- ZONE 3 (Aruba, Barbados, Brazil, Canada, Mexico, Dominican Republic, USA) : €33.50
- ZONE 4 (Saudi Arabia, Australia, Hong Kong, Japan, Malaysia; Singapore, Thailand) : €33.50
Free shipping costs Nationals for purchases over €100 and up to 1 kilo *only valid for the Peninsula. In the mode of delivery by Post.
International free shipping costs for purchases over €300 and up to 1 kilo. All expenses generated by customs and any other tax will always be borne by the client.
AAIN ACTIVE will always charge the taxes in force in Spain at the time of purchase, being THE CUSTOMER responsible for the payment of taxes, charges and any other expense derived from your order, in the country to which THE CUSTOMER indicated the shipment of the product. purchased on this website.
Additional expenses and Customs Expenses
All expenses derived from customs procedures, taxes and any other additional expenses generated by international orders are the responsibility of THE CLIENT and are not included in the price of the items, nor in the price of transport.
AAIN ACTIVE suggests to all its clients that, before placing their order, they contact the customs office in their country and find out all the customs fees and expenses applicable to their purchase, and any other important information for you. . AAIN ACTIVE is not responsible in any of the cases, for any additional charge that may be required by the customs authorities of your country during the entry process of your order and we do not make any type of refund for these amounts.
AAIN ACTIVE will not reimburse its clients for any amount in the event that there are costs derived from customs expenses and any fee associated with them. If you have any questions or queries, do not hesitate to contact our customer service team at firstname.lastname@example.org
About delivery times, keep in mind that these may vary depending on the time of year, holidays, vacation periods, Christmas, weekends or even due to weather problems. AAIN ACTIVE is not responsible for lost, stolen or missing packages during transit to their destination.
It is the customer's responsibility to correctly provide the shipping and delivery data, if they are wrong, AAIN ACTIVE will not offer any type of refund for the loss or non-receipt of your order.
If for any reason your order is not delivered according to the above conditions, do not hesitate to contact us. We will assist you to solve your incident as soon as possible at email@example.com
Can I change the delivery address?
The modification of the delivery address once the order has been collected by our courier company, will not be possible unless the client bears the costs and is expressly agreed between the parties.